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How okesultan Protects Your Personal Data

Your privacy is a core commitment at okesultan — every piece of information you share when opening your account, making deposits via DANA or OVO, or contacting our…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyNo data sold to third partiesYou can request deletion24/7 data support channel

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What This Privacy Policy Covers for You

okesultan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with okesultan — from the moment you create your account to each withdrawal you process through GoPay or QRIS. We collect only the data necessary to verify your identity, process your transactions, and deliver customer support. That includes

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your registered name, email address, device identifiers, and payment method references (we never store full card numbers or e-wallet PINs). How this data is processed and what disclosures apply depends on local law in your jurisdiction. For you in Indonesia, this means we align our data
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practices with applicable national regulations covering electronic system operators and consumer data protection. We do not share your data with advertising networks. Third-party payment processors — such as those powering DANA and OVO rails — receive only the transaction-specific data needed to complete your transfer.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a copy of what we hold, or need to ask about deletion, our dedicated privacy support team is…

Live Chat Open the chat widget inside your account dashboard any time — our privacy team responds within minutes, 24 hours a day, and can pull up your data record on request.

Email Privacy Line Send your data access, correction, or deletion request to our privacy email address. We acknowledge every request within 24 hours and resolve most within three working days.

WhatsApp Support Our WhatsApp channel handles privacy queries alongside general account questions — available 24/7 so you never wait more than a few hours for a substantive reply on data matters.

HOW WE HANDLE DATA

Six Ways We Keep Your Information Safe

Data protection at okesultan is operational, not cosmetic. We have built specific controls into each layer of your account journey — from the login screen through to how long your withdrawal history…

End-to-End Encryption

Every data packet between your browser or mobile app and our servers is encrypted via TLS 1.3. This covers login credentials, QRIS payment tokens, and account profile fields — nothing travels in plain text.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand page performance. We do not use third-party advertising cookies. You can review and clear cookies via your browser settings at any time.

Account Security Controls

Two-factor authentication is available on every account. We also detect unusual login locations and send an immediate alert to your registered email when a new device accesses your profile for the first time.

Data Retention Schedule

Transaction records — including GoPay and DANA deposit histories — are retained for the period required by applicable Indonesian electronic transaction regulations, then securely deleted on a rolling schedule.

Third-Party Access Limits

Payment processors receive only the minimum data needed to execute your transfer. No marketing partners, data brokers, or advertising platforms receive any portion of your personal account information.

Your Right to Request Changes

You may request a full export of your stored data, ask us to correct inaccurate details, or submit a deletion request at any time through live chat or email. We confirm completion in writing.

Common Questions About Your Privacy at okesultan

The questions below are the ones we receive most often from people checking their data rights before opening an account or after processing their first DANA or OVO deposit. If your question is not covered here, our live chat team can provide a written answer specific to your account situation.

We collect your name, email address, phone number, and the payment method identifier you use — such as your OVO or GoPay number. We do not collect your e-wallet PIN or full bank account credentials at any stage of registration.

We share data only with payment processors needed to complete your DANA, GoPay, or QRIS transfers, and only the minimum required for that transaction. We do not sell, rent, or exchange your personal information with advertisers or data brokers.

Account profile data is retained while your account is active. Transaction records — including QRIS and OVO deposit logs — are kept for the period mandated by applicable Indonesian electronic transaction regulations, then deleted on our standard rolling schedule.

Yes. Submit a data export request via live chat or our privacy email line. We will compile and send a structured file of your stored account and transaction data within three working days of confirming your identity.

Send a deletion request through live chat or email, referencing your registered account. We verify your identity, close the account, and confirm deletion in writing. Some records may be retained for the period required by local law before final deletion.

We use session cookies for login continuity and first-party analytics cookies for performance monitoring. You can disable or clear cookies in your browser settings. Disabling session cookies will require you to log in each time you visit.

Contact our privacy team directly via live chat inside your account, available 24/7. For formal written complaints, use our privacy email address — we acknowledge every submission within 24 hours and aim to resolve it within five working days.

How okesultan Protects Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Keep Your Information Safe

End-to-End Encryption

Cookie Transparency

Account Security Controls

Data Retention Schedule

Third-Party Access Limits

Your Right to Request Changes

Common Questions About Your Privacy at okesultan

01 What personal data does okesultan collect when I register?

02 Does okesultan share my data with third parties?

03 How long does okesultan keep my account and transaction data?

04 Can I request a copy of all the data okesultan holds about me?

05 How do I ask okesultan to delete my personal data?

06 Does okesultan use cookies, and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

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